Collections shipping and delivery

When will my order be ready for collection?

Our team aims to have all orders processed within 48 hours of placement. We will contact you and/or the intended recipient via email and/or phone call when the order is ready for pick up.



Do you ship internationally?

No. All orders are to be collected from our brick-and-mortar store in Camana Bay.



Where do I collect my order from?

All orders can be collected from our brick-and-mortar store located in Camana Bay.



I haven’t received a confirmation for my order. What should I do?

If you’ve completed the order and payment, please check your junk mail for a confirmation email. If you do not find your confirmation, please contact our team at orders@nextchapter.ky or +1 (345) 640-2665. Please note the confirmation email is sent from: Next Chapter Ltd. <no-reply@my.store-emails.com></no-reply@my.store-emails.com>



What is the collection process for orders?

All intended recipients or purchasers will be contacted by the store. Once you’ve heard from a member of our team, your order can be collected during opening hours from our brick-and-mortar store located in Camana Bay.



Covid-19 FAQ

Is your store open to the public?

Yes. We are open and our hours and contact information can be found on www.nextchapter.ky



Are masks mandatory for customers?

Your safety is our priority. As such, we ask that when you come to collect your order, you wear a mask.



How are you keeping employees and customers safe?

All of our employees are required to wear masks while in-store, we regularly sanitise our stores and high touch surfaces.



Are you offering contactless pickup?

Contactless pickup can be arranged upon request. Please let the team member know when you are contacted



Returns

What is your return and refund policy?

Unopened and/or undamaged purchases can be returned for store credit within 15 days of purchase, with a valid receipt.



Do you charge a restocking fee?

If in the off chance that an order is returned, we will not charge a restocking fee.



Orders

How do I check the status of my order?

All intended recipients or purchasers will be contacted by the store within 48 hours of purchase. Once you’ve heard from a member of our team, your order can be collected during opening hours from our brick-and-mortar store located in Camana Bay.



I want to change my order. How can I do this?

Order cannot be changed after they are placed. If you require additional assistance, please call +1 (345) 640-2665.



How do I order a gift voucher?

To give the gift of choice, choose to order a gift card by heading through to https://www.shop.nextchapter.ky/giftvouchers on our e-commerce site.



How will I know my order has been collected by the intended recipient?

Once an order is picked up by the recipient, you will receive an email indicating that they have done so.



How can I take advantage of your lowest price guarantee?

Please visit the Lowest Price Guarantee section of our website to find out more.



Membership and loyalty rewards

I want to sign up for exclusive news and offers.

Please sign up for our newsletter that can be found here www.nextchapter.ky/contactus



Can I earn Polyn points on my purchase?

Polyn points are only available on purchases made in-store. Please visit our location in Camana Bay to shop and earn loyalty points on your Polyn account.



Can I use my Polyn points to make a purchase?

Currently, if you would like to make your purchase using Polyn points you must come in-store in-person. Visit us during opening hours in our brick-and-mortar store located in Camana Bay.



Company info

Tell me more about Next Chapter

Next Chapter is a one-stop-shop for meaningful and unique collections of books, toys, gifts and games. Honouring a deep-rooted connection to books, reading, and promoting literacy throughout the community, the Next Chapter brand is fresh and fun. The brandmark plays with the concept of puzzles, books and bookends, whilst the name itself acknowledges the milestones that are marked and celebrated by their customers and continues to commit to the shop’s DNA of being an authentic bookstore.



How can I become a part of the team at Next Chapter?

Please visit the Careers link on our website for any vacancies.



How can I contact the customer service team?

Contact a member of our team by calling +1 (345) 640-2665 or emailing us at info@nextchapter.ky